A project normally begins after the agreed initial payment of 50% or more has been received.
1. Scope of This Policy
This Refund & Cancellation Policy applies to paid design, logo, branding, brand-revamp, 3D presentation and related creative projects provided by 3D Logo Maker, unless a separate written agreement expressly sets different project-specific terms.
Project scope, deliverables, revisions, timing, fees and other commercial details may also be confirmed through an approved proposal, quotation, invoice, email, WhatsApp conversation or other written project communication.
2. Project Payment Structure
Projects normally begin with an initial payment of at least 50% of the agreed project amount. A higher starting percentage may be agreed depending on project scope, complexity, timing or deliverables.
The remaining amount is confirmed and collected at the end of the project after completion has been confirmed in accordance with the agreed scope and approval process.
Project discussion and scope confirmation
We first discuss the project and confirm the applicable payment details directly with the client.
Initial payment received
The agreed starting payment of 50% or more is paid before production begins.
Project is onboarded
Work is allocated to the appropriate team member or production resource and the project enters the active workflow.
Completion and final payment
Once the agreed work is completed and completion is confirmed, the remaining balance is collected.
Final files are released
Final production files are sent promptly after the final cleared payment has been confirmed.
3. When a Project Is Considered Started
A project is considered started once the agreed initial payment has been received and 3D Logo Maker has accepted the project into its production workflow.
At that point, team time, planning capacity and production resources may be reserved or assigned immediately. Work may include internal briefing, research, direction planning, file preparation, concept development, design activity, communication or other project-specific preparation.
4. Non-Refundable Payments
Payments are non-refundable once received for an accepted project.
Because projects are discussed before payment details are issued and are onboarded into production immediately after payment confirmation, amounts paid to start or continue an accepted project are non-refundable, subject to any rights that cannot lawfully be excluded.
This policy applies to payments made through the payment method and payment details supplied after the project discussion. A change of mind, change in business plans, internal client decision, budget change, delay on the client side or decision to use another provider does not create a refund entitlement for amounts already paid.
5. Cancellation by the Client
A client may ask to stop or cancel a project, but cancellation does not reverse work allocation, planning, production time or other resources already committed to the engagement. Payments already received therefore remain non-refundable.
If a cancellation request is made while work is in progress, any additional amount that may be due for separately approved work, added scope or other project-specific commitments will be handled according to the applicable written project agreement or approved communication.
6. Project Pauses, Delays and Inactivity
If a project is delayed because information, feedback, approval, files or other required input is not provided by the client, amounts already paid remain non-refundable.
Where a project becomes inactive for an extended period, 3D Logo Maker may pause active production and reschedule the work according to team availability. Any restart timing, revised schedule or additional work required because of a long delay should be confirmed before production resumes.
7. Scope Changes and Additional Work
The agreed project amount is based on the confirmed scope. Requests that materially change or expand the agreed work may require an additional fee, revised timeline or separate approval.
Additional fees are not automatically included in the original project balance unless they were part of the approved scope.
8. Completion Confirmation and Final Balance
The remaining project amount is calculated and charged when the agreed work reaches project completion and completion is confirmed through the applicable approval process or project communication.
Any final balance must be paid and confirmed as cleared before final production files are released, unless a separate written agreement expressly provides otherwise.
9. Delivery of Final Files
Final design files are sent promptly after confirmation that the final project balance has been received and cleared.
The exact file package depends on the agreed scope and may include applicable vector masters, logo variations, presentation assets, color information, typography or licensing information, and supporting documentation where included in the project.
Final production files are tied to final payment clearance.
Preview images, presentations, mockups or approval material shared during production do not replace the final production-file package and do not change the requirement for final cleared payment before delivery.
10. If 3D Logo Maker Cannot Complete an Agreed Service
If 3D Logo Maker is unable to provide an agreed paid service for reasons attributable to us, the situation will be reviewed based on the work already completed, the applicable project agreement and the circumstances of the engagement.
Any remedy that applies in that situation will be handled consistently with the applicable written agreement and any legal rights that cannot be excluded.
11. Payment Questions and Disputes
If you believe there is a problem with a project payment, invoice, balance or delivery condition, please contact 3D Logo Maker first so the project record and payment details can be reviewed.
Starting a payment dispute or chargeback does not by itself change the agreed project terms, the non-refundable nature of payments already earned or applied to an accepted project, or any other rights available to either party.
12. Mandatory Legal Rights
Nothing in this policy is intended to exclude, restrict or override a refund, cancellation, consumer or other legal right that cannot lawfully be excluded under the law that applies to a particular transaction.
Where mandatory law gives a client a right that conflicts with a provision of this policy, the mandatory legal requirement will apply to that extent.
13. Changes to This Policy
We may update this Refund & Cancellation Policy when our project workflow, payment process, service structure or legal requirements change. The latest version will be published on this page with an updated revision date.
A material change to this website policy does not automatically rewrite a separate project agreement that was already accepted, unless the parties agree otherwise or applicable law requires it.
14. Contact and Related Policies
If you have a question about a project payment, cancellation, final balance or file-delivery condition, please contact us through the Contact page before making a payment or cancellation decision.